The Exceptional PA - Move from Good to Great
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About the author Heather Baker
Times have changed enormously since the “tea and typing” days of the assistant. PAs and EAs are now strategic business partners and emotionally intelligent leaders who work with their managers to achieve their objectives for the success of their organisation. This book assumes you already have the
basic IT and organisational skills that create a good assistant and will take you to the next level to become an
- How we communicate
- Develop your confidence
- Gain respect by being assertive
- Develop excellence and relationships through NLP techniques
- Manage staff successfully
- Be a great leader
- Network successfully
- Ensure positive perceptions
- Develop your emotional intelligence
- Set goals
“The course was enlightening and informative”
“I was able to practise some of the methods within an hour.”
“Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather is an inspiration!”